FAQ

Payouts

• What is the minimum payout amount?
• How are earnings paid out?
• When are earnings paid out?

Web & Public Access

• What is a Storefront?
• What is a Public Profile Page?
• How do people find my events?

General

• What exactly am I selling?
• Can I sell wildlife photos?
• I'm really interested in using your platform but only do a few shoots a year
• How do you provide support?
• Who sets the customer pricing?

Uploading

• What colour space should images be in?
• Should I add my logo to images?
• What is unlimited uploads?
• Can you add my logo to images?
• What size should images be?
• Do I need to watermark before uploading?

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Events

• What is reach ratio?
• What is auto expiry?
• What is archiving?
• What is conversion rate?
• How do I rename or delete an album?
• Is it possible to create subfolders for an event?

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Orders

• When a client wants to order, do they need to register first?
• What download sizes are available to customers?
• In which format are images delivered to customers?
• How are delivery fees charged?

My Account

• Which price plan is right for me?
• Can I migrate from Lite, Standard or Pro to the Essential or Premium plan?
• What is a Sales Volume Tier?
• Can I change my current subscription plan?
• How can I change my subscription payment method?
• How can I pay the monthly subscription fee?

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