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  1. Photofrog Help Centre
  2. FAQ

FAQ

Frequently asked questions

Payouts

  • What is the minimum payout amount?
  • How are earnings paid out?
  • When are earnings paid out?

Web & Public Access

  • What is a Storefront?
  • What is a Public Profile Page?
  • How do people find my events?

General

  • What exactly am I selling?
  • Can I sell wildlife photos?
  • I'm really interested in using your platform but only do a few shoots a year
  • How do you provide support?
  • Who sets the customer pricing?

Uploading

  • What colour space should images be in?
  • Should I add my logo to images?
  • What is unlimited uploads?
  • Can you add my logo to images?
  • What size should images be?
  • Do I need to watermark before uploading?
See all 7 articles

Events

  • What is reach ratio?
  • What is auto expiry?
  • What is archiving?
  • What is conversion rate?
  • How do I rename or delete an album?
  • Is it possible to create subfolders for an event?
See all 8 articles

Orders

  • When a client wants to order, do they need to register first?
  • What download sizes are available to customers?
  • In which format are images delivered to customers?
  • How are delivery fees charged?

My Account

  • Which price plan is right for me?
  • Can I migrate from Lite, Standard or Pro to the Essential or Premium plan?
  • What is a Sales Volume Tier?
  • Can I change my current subscription plan?
  • How can I change my subscription payment method?
  • How can I pay the monthly subscription fee?
See all 7 articles
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